Privacy Policy

Last updated: 8 January 2026

I​ntroduction
Baori (“we,” “us,” “our”) operates www.baori.in and related pages. We respect your privacy and are committed to protecting personal information that you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the choices you have.
 

By using our website, you agree to the practices described in this Privacy Policy.

What information we collect

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• Contact details: name, email address, phone number, postal address.

• Order and transaction details: items purchased, billing/shipping information, payment status (payments are processed by third‑party gateways; we do not store your full card details).

• Communications: messages sent via contact forms, email, or scheduling tools.

• Service preferences: consultation details, design requirements, and repair/restoration requests.

• Usage data: pages viewed, time spent, referral URLs, device/browser type, IP address.

• Cookies and similar technologies: to remember preferences and analyze site usage.

• Social and marketing interactions: if you engage with our social content or email campaigns.

How we collect information

• Directly from you: when you fill out forms, place orders, book appointments, or contact us.

• Automatically: via cookies, analytics tools, and server logs when you browse our site.

• From third parties: (for example) payment processors, scheduling tools, or advertising platforms if you interact with them in connection with our services.

Why we collect and how we use information

• ​Provide and improve our products and services (custom jewelry design, consultations, repairs).

• Process orders, payments, shipping, returns, and customer support.

• Respond to inquiries and manage appointments.

• Personalize content and recommendations.

• Analyze website performance and user trends.

• Send service updates, transactional emails, and (with your consent where required) marketing communications.

• Maintain security, prevent fraud, and comply with legal obligations.

Cookies and analytics

• We use cookies to operate the site, remember preferences, and analyze performance. You can control cookies via your browser settings; disabling cookies may affect site functionality.

• We may use analytics tools (e.g., Google Analytics) to understand how our website is used. These tools collect usage data such as page views, IP address, and device/browser information. You can learn about Google’s data practices and opt‑out via Google’s tools. If we run ads (e.g., Google Ads), related cookies may be used to measure and improve campaigns.

Scheduling and communications

• If you book appointments (e.g., via Calendly or similar tools), your name, email, and any details you provide are used to schedule and deliver services. Communications with us (email or forms) are stored to address your request and maintain records.

Sharing of information

• Service providers: hosting, payment processing, shipping/courier, analytics, email and scheduling tools, customer support platforms — strictly to perform services on our behalf.

• Legal and compliance: to comply with applicable laws, respond to lawful requests, enforce our terms, or protect rights, safety, and property.

• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of personal information.

We do not sell your personal information.

• Data retention: We keep personal information as long as necessary to provide services, fulfill orders, satisfy legal/financial record‑keeping requirements, resolve disputes, and enforce agreements. When no longer needed, we delete or de‑identify information in accordance with our retention practices.

Your choices and rights

• Access and correction: you may request access to the personal information we hold and ask for corrections of inaccuracies.

• Deletion: you may request deletion of personal information, subject to legal and contractual limits.

• Opt‑out of marketing: you may opt‑out of promotional emails by using the unsubscribe link or contacting us. Transactional/service emails will still be sent.

• Cookies: manage cookies through your browser or device settings.

To exercise these rights, email studio [at] baori [dot] in. We may need to verify your identity and will respond within a reasonable time.

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Other Policies​

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1. Children’s privacy
   Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

2. Data security
   We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

3. International transfers
   If we use service providers or infrastructure located outside India, your information may be transferred internationally subject to appropriate protections and contractual safeguards.

4. Third‑party links and tools
   Our website may link to third‑party websites or use embedded tools (e.g., payment gateways, scheduling, analytics). Those third parties have their own privacy practices. Review their policies to understand how they process your data.

5. Changes to this Policy
   We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of the site after changes means you accept the updated Policy.

6. Contact
   For questions, requests, or complaints related to privacy, contact:
   Email: studio [at] baori [dot] in
   Location: Jaipur, India